Customer service

Shipping

When do I receive my order?

Your order will in most cases be shipped within 1-2 business days. You will receive a confirmation when your order has been shipped.

Mailbox mail is sent by PostNL. Please note that receiving letter mail may take longer. In some cases it can be a week on the road.

Shipping outside of the Netherlands usually takes 2 weeks, depending on location and customs policy.

What are the shipping costs?

Free with an order over € 30.00 outside the Netherlands.

For an order up to € 30.00 we charge:

  • € 1.75 for shipping necklaces or postcards outside the Netherlands.
  • The shipping cost of posters outside the Netherlands depends on the country we ship to.
Can I follow my shipment?

Smaller products such as necklaces and cards are sent by letter post. This item is not traceable.

Larger products such as posters and wall ornaments are shipped via traceable parcel post. You will receive a track & trace code on the e-mail address you entered.

Returns

Can I change my mind?

Off course. We want you to be completely happy with your product. That’s why you have up to 30 days to make up your mind and decide if you really want the product.

If unused, you can return the product within 30 days after receipt at your own expense.

How do I send it back?

Through this link you can find our return form.

Copy the text in an e-mail, fill in all the information in a send the mail to info@ramaya.nl

You will then receive a shipping label from us.

Will I get my money back?

If we have received the products in good order we will refund the purchase price within 14 days to the account number you have emailed us.

Necklaces

How strong are the necklaces?

Our pendants are made of birch plywood. By using multiple layers it is stronger than normal wood. We guarantee that the necklace will not break during normal use.

Under normal use we mean that you wear the chain around your neck and store it safely when you take it off.

Should the necklace break during normal use, it is covered by our warranty. We can not give a warranty for any other use.

What is wax cord?

Our wax cord is made of synthetic material so suitable for vegans.

Shops

Where can I buy your products?

At the moment, our products are sold in the Netherlands, Belgium and France.

Check the location indicator to find your nearest store.

Can I become a sales outlet?

Do you have a store and you would like to sell Ramaya products, please fill in the contact form here with your company details. And we will contact you directly.

Is your question not listed here?